Reikartz Park Astana Ex-Royal Park Hotel & Spa, Nur-Sultan (Astana) ➤ Reviews, Rooms & Prices 2025

Book on our site

Up to 10% cheaper

than Booking.com

Key details

About the Hotel

Zhanibeka And Kereya Khanov Str, 18, Nur-Sultan (Astana), Kazakhstan, 010000

View all

Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Standard Twin Room

Max:

2 persons

26 m²

Bed options:

2 Single beds

Landscape view

Shower

Heating

room details

Check Prices

Superior Double Room

Max:

2 persons

37 m²

Bed options:

1 King-size bed

Landscape view

Shower

Heating

room details

Check Prices

Suite

Max:

2 persons

37 m²

Bed options:

1 King-size bed

Landscape view

Shower

Heating

room details

Check Prices

Show all roomsLess

Price and Room Availability Calendar

Check availability and prices for your dates now!

Getting around

A list of all available modes of transport

City Centre

Nur-Sultan (Astana) 7.5 km

Airports

Astana (TSE) 12.0 km

Train

Astana Train Station 9.2 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Decent Restaurant Options

“Despite some mixed reviews, I found the basement restaurant offered a variety of meals that were quite enjoyable. The selection was more diverse than I expected, which really helped in making dining a pleasant experience during my stay.” view full review

Spacious and Clean Rooms

“The room I stayed in was impressively spacious and clean. It had a cozy atmosphere and provided all the basic amenities I needed, including a kettle, which is a rare find in many hotels in the area.” view full review

Ample Bathroom Space

“The bathroom was quite large and well-equipped with complimentary toiletries provided. This made my daily routine a lot easier and more comfortable, especially compared to other hotels I've stayed at.” view full review

Decent Wi-Fi Connectivity

“I was pleased to find that the Wi-Fi in my room worked well most of the time. This made it convenient to stay connected and catch up on work or entertainment during my stay.” view full review

General

Non-smoking rooms
Free Wi-Fi in public areas
Free parking
Off-site car park
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
24-hour security
Luggage storage
Lift
ATM/Cash machine
Smoke detectors
Fire extinguishers
Key card access

Guest Parking

Electric kettle

Services

Paid airport shuttle
Valet parking
Housekeeping
Car hire
Laundry
Dry cleaning
Welcome drink

Dining

In-room breakfast
Restaurant

Business

Business centre
Meeting/ Banquet facilities
Fax/Photocopying

Children

Children's menu

Spa & Leisure

Karaoke
Night club

Room features

Air conditioning
Heating
Mini-bar
Soundproofed rooms
Sitting area
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Self-catering

Electric kettle

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Location

Zhanibeka And Kereya Khanov Str, 18, Nur-Sultan (Astana), Kazakhstan, 010000

Map view

Zhanibeka And Kereya Khanov Str, 18, Nur-Sultan (Astana), Kazakhstan, 010000

City landmarks

Monument

Baiterek Tower

2.0 km

Mosque

Nur-Astana Mosque

2.8 km

Water Green Boulevard

2.5 km

Mosque

Hazret Sultan Mosque

3.5 km

Park

Lovers Park

2.3 km

Event hall

Kazakhstan Central Concert Hall

2.2 km

Yengbekshiler Street 2

Arch of Triumph

2.2 km

Gallery

Palace of Peace and Reconciliation

2.9 km

Museum

National Museum of the Republic of Kazakhstan

3.1 km

Stadium

Astana Arena

2.4 km

Saryarka Velodrome

2.4 km

Nurzhol bulvar

Bayterek Monument

1.6 km

Alau Ice Palace

3.0 km

Public Building

Ak Orda Presidential Palace

3.4 km

I Love Astana + Nur Sultan

1.1 km

Nurzhol Blvd

Singing Fountain

2.5 km

Shopping Area

Keruyen

1.6 km

Dostyq St. Qonayev St.

Nurzhol Boulevard

2.8 km

Bayterek

1.7 km

Shopping Area

Moskva Shopping Center

1.4 km

Shopping Area

Asia Park

1.8 km

Keryen

1.5 km

Nurzhol bulvar

Emerald Towers

1.8 km

Islamic Centre

1.6 km

Aqmeshit

National Archive

1.6 km

Mall

Keruen

1.6 km

Nurzhol bulvar

Northern Lights

1.6 km

Parliament of Kazakhstan

1.9 km

Singing Fountains Square

Ploshchad Poyushchykh Fontanov

1.7 km

Event hall

Korme Exhibition Centre

2.8 km

Nearby

Yengbekshiler Street 2

Arch of Triumph

1.1 km

Restaurants

Sunduk

480 m

Zhanibek i Kerey Khanov St. 14/2

Legends Pub

940 m

Mangilik El

Reviews and Ratings

Feedback from previous guests about their experience.

62%

liked the hotel and would stay again

6.2/10

Nice

Rooms

5.4

Location

5.2

Service

5.4

Dining

5.2

Camila

United Kingdom, March 2025

5.4/10

I had a mixed experience during my stay at Reikartz Park Astana. While the hotel offered spacious, clean rooms and decent complimentary toiletries, I encountered issues like poor heating and a somewhat isolated location. The breakfast was average but had a decent variety, making it satisfactory overall. For a price of around 58 EUR, it wasn't a bad deal, but the quality definitely did not meet Western standards.

Rooms

7.0

The rooms were very spacious and clean, but the bathroom had some issues like leaks and an ineffective glass partition that caused water to spill onto the floor.

Service

6.0

The staff was moderately helpful, yet there were moments of miscommunication, especially regarding language. I also found the breakfast service poorly organized, with items running out quickly.

Location

6.0

The hotel is in a rather isolated spot, which can be inconvenient, but it's reasonably close to the business center. Taking a taxi is necessary to reach local attractions.

Dining

6.0

Breakfast had a good selection of food, although it could improve by adding fresh fruit. The overall dining experience was pleasant, but some items were not replenished in a timely manner.

Facilities

6.0

The hotel had decent facilities like free Wi-Fi and an on-site ATM, but the airport transfer options were overpriced. I would recommend using local transportation instead.

Connor

United Kingdom, February 2025

6.0/10

My stay was quite disappointing. The location was poorly accessible with extreme winter weather, and while the staff tried to help, the overall service and amenities fell short. I appreciated the spacious room and hot water, but breakfast was largely unappetizing and the dining options were limited.

Rooms

5.0

The rooms were spacious and comfortable, but had issues with temperature control and cleanliness. Mine was overheated, and the room was only cleaned twice during my six-day stay.

Service

5.0

While some staff were friendly, many seemed untrained and unable to respond to basic requests. There was a notable absence of clear information about hotel services.

Location

5.0

The hotel is quite far from central locations and navigating the snowy conditions made it hard to walk anywhere. Taxis were ordered, but some vehicles were in poor shape.

Dining

5.0

Breakfast options were limited and often cold. I encountered many items that looked like leftovers, and basic items like coffee were frequently unavailable.

Facilities

5.0

The ongoing construction created noise disturbances, and there was a lack of available information about hotel facilities. Room service was extremely limited, further minimizing dining convenience.

Elijah

United Kingdom, February 2025

6.0/10

My stay at the Reikartz Park Astana Ex-Royal Park Hotel & Spa had its ups and downs. While the spacious room and comfortable bed were definite highlights, the ongoing construction and inadequate dining options left much to be desired. Additionally, the inconsistent service further impacted my overall experience. 😕

Rooms

5.0

The room was quite spacious and clean. However, it was consistently overheated, making it uncomfortable to sleep. The heating control seemed non-functional, and while I could open the window for a breeze, it was far too cold outside to keep it open for long. 🛏️

Service

6.0

I found the reception staff to be friendly and eager to help, but the overall responsiveness to requests was lacking. For example, when I asked for clean towels, the response was not satisfactory, and English communication could be inconsistent. 🤔

Location

5.0

The hotel was somewhat isolated, which made finding nearby dining options challenging. A taxi ride was necessary to reach restaurants, and getting a ride could take longer than expected. Convenience was definitely an issue during my stay. 🚖

Dining

5.0

Breakfast options were limited and generally of low quality. The dining area was unsuitable, often set up in the old reception area with fewer warm food choices. On several occasions, items I requested were unavailable, making dining here an uncomfortable experience overall. 🍽️

Facilities

5.0

Facilities were lacking; ongoing construction impacted the availability of services, and the promised spa was not fully operational. Additionally, the lack of room service and the awkward breakfast setup made my stay less enjoyable than anticipated.

Liam

United Kingdom, October 2024

6.8/10

My stay at Reikartz Park Astana Ex-Royal Park Hotel & Spa was a mix of comfort and frustration. The spacious rooms had comfortable beds, but the heating was excessive, making it hard to sleep. While the staff were friendly and eager to help, the overall service felt disorganized, especially given the ongoing construction work. Dining choices were limited and the breakfast options left much to be desired. 🌨️🥱

Rooms

5.0

The rooms were spacious and had comfortable beds, but they were overheated and the heating could not be controlled. I struggled to find relief from the heat without opening the window, which let in a freezing cold draft. Cleaning was inconsistent, and I wished for more towels during my stay.

Service

5.0

The staff were friendly and willing to assist, but the service was often disorganized and lacked proper training. I experienced issues with billing and communication that added to my frustration during my stay.

Location

5.0

The hotel is located away from the main attractions, making it challenging to find places to eat within walking distance during the bitter cold. I relied heavily on taxis to get around, yet it was too far to even think of a walk in sub-zero temperatures.

Dining

5.0

Dining options were quite limited, with breakfast choices feeling uninspired. I often encountered cold options and a lack of variety, which made the morning routine less enjoyable. The food quality varied from acceptable to unsatisfactory.

Facilities

5.0

While the hotel offered spacious accommodations, ongoing construction impacted the facilities and overall ambiance. Wi-Fi was available, but connection issues arose frequently, adding to my frustrations.

Grace

United Kingdom, October 2024

6.8/10

My stay at Reikartz Park Astana Ex-Royal Park Hotel & Spa had its ups and downs. The location was quite isolated, and with ongoing construction, it made for a less than relaxing environment. I did appreciate the spaciousness of the rooms, but the overall service was disappointing. I felt that the reality didn't align with what was portrayed online.

Rooms

5.0

The rooms were spacious and comfortable, but they were overheated and poorly maintained, with little control over the temperature. I appreciated the hot water availability, but the cleanliness left something to be desired as my room was only cleaned twice during my stay.

Service

5.0

The service felt unorganized and lacking. Staff seemed overwhelmed and untrained, often leading to frustrating experiences when making requests. At times, I felt ignored, and receiving basic services like clean towels took excessive effort.

Location

5.0

The hotel is quite far from any dining options, which was inconvenient given the weather conditions. It required a long walk to find a restaurant, leaving me reliant on the hotel's food offerings that were often unsatisfactory. It definitely doesn't offer the best location.

Dining

5.0

Dining was a challenge, as the food served was often cold and limited in variety. Several menu items weren't available during my stay, and the breakfast options varied from acceptable to quite poor. I often found myself disappointed with both the choices and the quality.

Facilities

5.0

Facilities were limited, especially with the ongoing construction. There were some basic amenities, but they often felt lacking or poorly executed, such as the sauna—which required extra fees and limited access—not living up to my expectations.